🛠️ IT Service Management (ITSM) Solutions
At CRAWLTECH, our IT Service Management (ITSM) solutions are built to help businesses optimize technology operations, improve end-user satisfaction, and reduce downtime—all while embedding cybersecurity at every level.
Whether you're looking for full-service ITSM, service desk support, or a partner to enhance your internal team, we deliver efficient, secure, and standards-driven support that scales with your business.
ITIL-aligned service delivery
MSSP-grade security baked into every workflow
Microsoft, AWS, and cybersecurity certified team
Co-managed or fully managed models available
Transparent SLAs, reporting, and user feedback tracking
✅ Why Choose CRAWLTECH for ITSM?
Streamlined, Secure, and Scalable IT Operations—Powered by Proven Frameworks
What We Deliver
Our ITSM services are designed around your needs and maturity level. We can operate as your fully managed IT department or co-manage alongside your existing team.
Real-Time Alerts and Motion Detection
Security Orchestration Automation & Response
Core ITSM Capabilities:
ITIL-aligned service desk and incident management
Change and release management
IT asset lifecycle tracking (hardware/software)
Configuration management database (CMDB)
Knowledge base & self-service portal
SLA tracking and performance reporting
Looking for a reliable IT partner that understands business, cloud, and security? Let’s build your modern IT environment—together
🔐 Security-Integrated ITSM (MSSP-Grade)
As an MSSP, we embed cybersecurity best practices directly into IT service workflows—so you’re not just efficient, you're protected.
Included security features:
Role-based access control for technicians
Secure remote support sessions
Integration with SIEM, EDR, and threat detection tools
Patch management and vulnerability alerts
Incident escalation to SOC (optional)
📈 Benefits of Partnering with Us
Reduce downtime and IT workload
Improve response times and user satisfaction
Enhance visibility into IT operations
Ensure secure handling of every support interaction
Integrate support with Microsoft 365, Azure, AWS, and more
Built to scale with growing or distributed teams
🛠️ Add-On Services
Onsite tech dispatch for escalations
Custom workflow automation
Microsoft Intune integration for device management
IT service catalog creation
Asset procurement and lifecycle services
Benefits of Partnering with Us
Reduce downtime and IT workload
Improve response times and user satisfaction
Enhance visibility into IT operations
Ensure secure handling of every support interaction
Integrate support with Microsoft 365, Azure, AWS, and more
Built to scale with growing or distributed teams
Add-On Services
Onsite tech dispatch for escalations
Custom workflow automation
Microsoft Intune integration for device management
IT service catalog creation
Asset procurement and lifecycle services
Managed IT, Cybersecurity, and Physical Security Solutions proudly serving Bowmanville, Durham Region, Clarington, GTA, and clients across Canada.
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